Even the best web hosting services can cause frustration. However, the occasional problem is part of working online. If your sentiment toward your web hosting service is one of dissatisfaction, you need to figure out why. The following are some of the most common reasons that people hate their hosts.
Unhelpful or Rotten Technical Support
Everyone should know the basics of technology, but you should not have to know everything. When you encounter issues, particularly if it takes your website offline, you want to be able to get fast, efficient help so that you can get things working again. If your web hosting services provider has terrible technical support, then they are cheating you out of the price you pay for those services. Even if they provide 24-hour service, web hosts may be understaffed, causing long delays and wait times. If your site is down for more than two hours while you wait for someone to answer your call about technical support, you need to find a new host.
What You Expected and What You Got Are Not the Same
Another reason you may loathe your web host is that they marketed one thing, but what you got was something else entirely. Some web hosts market in a way that will draw in more customers. Using buzz words and popular ideas. They do this to make what they have on offer, sound like what you need. Perhaps the bandwidth or storage space does not meet the hype from the marketing, which is the most commonly broken promise. When a web hosting company says that they offer unlimited space and bandwidth, you have to read the fine print.
You probably don’t have time to learn everything you need to know about the web host. You simply want to get the site up and running as soon as possible. If the web hosting services are not laid out in a way that is easy to navigate, not only is it going to take you longer to have it go live, but it will also be difficult to maintain and update when necessary. If the company has terrible technical support on top of that, it is definitely time to find a new host.
If you find yourself shaking your head in agreement to these issues above, it is time to reconsider your web hosting company. Make sure you address these issues with the company as well, so that you can work together towards finding a solution. Whether that be to improve their services or for you to find another web hosting company. Whatever it may be, we hope that you receive the service and support that you deserve for your jewelry store!
Get in touch with GemFind for all of your web development and marketing needs.